Shipping & Delivery

• 4.1 What are your shipping options?

  All shipping is free within Canada. We offer worldwide shipping options for all orders with a minimum order value of €250 on our EU web shop. If you are based outside the EU, US or Canada, you will have to use the EU web shop to place your order. For all orders below this value, we can only off...

• 4.2 How long does shipping take?

  Generally speaking, you can count on shipping to take between 2-4 days, from the moment it is sent out from our warehouse until the shipment arrives at your doorstep. In some cases this may vary, depending on where you live. As soon as the order is sent out from our warehouse you will receive a ...

• 4.3 How much does shipping cost?

  Free shipping for all orders over US$50/CA$70 (otherwise US$10/CA$10).

• 4.4 Do you have express shipping options?

  We have committed to making sure all orders are handled with priority, so we don’t offer express shipping options in our web shop. Instead, we guarantee that all orders are processed and sent out from our warehouse within 48h of order confirmation, so no customer is left waiting too long before t...

• 4.5 How can I track my shipment?

  As soon as your order is sent out from our warehouse, you will receive a shipping confirmation email  which includes the tracking number for your shipment. You can enter this tracking number in the database of the delivery partner and it will tell you the exact location of your shipment at all ti...

• 4.6 Which shipping provider do you use?

  Which delivery partner we use to ship your product depends on where you are based. For shipments within Canada we often use FedEx, USPS or Purolator. If you have any questions about a shipment you are expecting or you want to change something about your shipping information, you will need to re...

• 4.7 I was not at home at the time of delivery, what should I do now?

  When the tracking link for your package indicates that there has been an attempted delivery and you were not home to receive your gear, the delivery service will generally try again, often on the following day. In some cases they will also leave a note, indicating when they will try again or prov...